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Frequently asked questionsQuestions you may want answered

How do I commission a new logo?

Commissioning a new logo can be as simple or as complicated as you wish to make it. By choosing logosurgery.com you can make things simple.

To help you decide who to choose to design your logo we have created an eBook mini guide download Seven Steps to Logo Perfection. This eBook mini guide highlights the considerations to be made before placing your commission. The commissioning process at logosurgery.com is explained in more detail by clicking on the how it works link on the left hand side.

How are we different?

Logo Surgery has no expensive city offices, or luxury car fleets to maintain. Logo Surgery is a home based business helping to keep your costs low.

What products do we offer?

We offer a range of logo services, please click on the our services link for more details.

What if you don't like the new designs?

After commissioning Logo Surgery to design your new logo, we send you four possible alternative designs, one of which is usually picked to take forward to your final design. If at this first stage of design work you consider that none of the designs are working, we will happily refund any money spent.

Where is logosurgery.com based?

We are based in the UK. The UK has a great tradition of exceptional design work, and we consider Logo Surgery to be very much part of that tradition.

Does logosurgery.com do work outside of the UK?

Yes - we just love designing logos.

How long does the whole process take?

Some internet "logo factories" can offer you a 24 hour or same day turn around - we would love to know their secret. We believe it takes time, care and attention to create something special, and this is how we approach logo design - we do not rush to beat the clock.

Once we have received your commissioning deposit (and your old logo design if it's a makeover), it takes up to four working days to complete the first stage designs for you to see. Within two weeks of this first stage, expect to see your final design.

The turn around is usually faster, but the above timings are the ones to use if your logo design is to be part of a larger campaign or project.

How many revision rounds are provided?

We first present you with four alternative possible designs for your logo - these are referred to as design routes. We then ask you to pick one of these design routes for us to make further revisions to. There are then as many rounds of revision as is necessary to deliver the perfect logo, obviously if it looks as if the revision rounds could go on for ever, either side can decide to cancel the design process with not a penny owed and no hard feelings.

For more information on how the design process works see how it works by clicking the link on the left.

How do I make payment?

Once you have completed the Creative Design Brief, you will be directed to our secure server to make your initial deposit payment. This service is hosted by PayPal for your security and peace of mind. Paypal accepts payments from all major credit and debit cards.

When the design process is complete, the balance of your payment is made, and your new logo is sent to you on disc. Remember we operate a money back guarantee.

What do I get for my money?

You receive a great new logo delivered straight to your door. The logo package includes:

Fantastic value logo package

Click the link what you get on the left hand side for further information.

Special services

We provide a design service for charities and not for profit organisations, click here for more details.

We can also create a logo from a sketch, click here to find out more. And we repair existing logos that are damaged, click here for further information.

What now?

Download our guide Seven Steps to Logo Perfection for more information on logos and commissioning logo design. Browse through our portfolio, or just go right ahead and commission a brand new logo.

We look forward to helping you create the right impression.


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